1. Introduction & Our Commitment
Vitercure ("we," "our," or "us") is committed to protecting your privacy and personal health information (PHI). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our telehealth services, or communicate with us. We are a HIPAA-compliant entity and take our responsibilities seriously.
By using our services, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully.
2. Your Rights Under HIPAA
As a healthcare provider, we are required by law to maintain the privacy of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your rights include:
- Right to Access: You have the right to inspect and obtain a copy of your PHI.
- Right to Amend: You may request an amendment to your PHI if you believe it is incorrect.
- Right to an Accounting of Disclosures: You can request a list of certain disclosures we have made of your PHI.
- Right to Request Restrictions: You can request restrictions on how your PHI is used or disclosed.
3. Information We Collect
We may collect several types of information from and about users of our services:
- Personal & Contact Information: Your name, email address, phone number, shipping address, and date of birth.
- Protected Health Information (PHI): Your medical history, conditions, medications, lab results, and photos you provide during consultation.
- Payment Information: Your payment details are processed by a secure, third-party payment processor. We do not store your full credit card details.
- Technical Information: Your IP address, browser type, and usage data, collected automatically.
4. How We Use Your Information
Your information is used only for the following purposes:
- To Provide Treatment: Our licensed providers use your PHI to evaluate your consultation and, if appropriate, issue a prescription.
- To Fulfill Orders: Our pharmacy partners use your name and address to dispense and ship your medication.
- To Communicate With You: We use your contact information to send order updates, refill reminders, and respond to your inquiries.
- To Improve Our Service: We may use anonymized data to analyze trends and improve our platform. We will never sell your personal information.