Frequently Asked Questions
Quick answers to our most common questions. Can't find what you're looking for? Contact us.
About Our Service
Do I need a prescription?
Yes. All medications we dispense are prescription-only (Rx-only). Our service connects you with a licensed US provider who will review your information. If they determine you are a good candidate, they will issue a new prescription.
Is this a real pharmacy?
Yes. We are a HIPAA-compliant telehealth platform that partners with licensed US pharmacies to dispense your medication. All providers are board-certified and licensed in your state.
Medication Questions
Is this real, brand-name medication?
Absolutely. We only source 100% genuine, FDA-approved medications from certified US manufacturers and wholesalers. We do not sell or dispense compounded "alternatives." You receive the same, sealed product you would get from your local pharmacy.
What are the common side effects?
Common side effects for GLP-1 medications include nausea, vomiting, and diarrhea, which typically lessen over time. Your provider will discuss all potential side effects with you during your consultation. You can also read detailed information on each product page.
Shipping & Billing
How long does delivery take?
Once your prescription is approved (typically within 24-48 hours), your order is shipped via 1-3 day express mail for free. Most patients receive their medication within 3-5 business days of their initial consultation.
How does the subscription work?
Your subscription is billed monthly from the date of your first order. We automatically process your refill and ship it to you so you never have a lapse in treatment. You can pause, cancel, or modify your subscription at any time from your patient dashboard.